wk44 Terms and Conditions

1. Definitions and Interpretations

The following terms are used with specific meanings throughout these terms and conditions:

• "Platform" — wk44's website, mobile site and all related services.
• "User" / "Member" — A person who is registered with wk44 and holds an active account.
• "Service" — wk44's online casino games, sports betting, slots, live casino and other entertainment activities.
• "Account Balance" — The amount of funds held in the user's main account.
• "Bonus Balance" — Funds received from promotional offers or bonuses, subject to wagering requirements.
• "Wagering Requirement" — The specified number of times bonus funds must be wagered before they become withdrawable.
• "KYC" — Know Your Customer — the identity verification process.

These terms and conditions are drawn up in accordance with Bangladeshi law and applicable regulations. By using the platform, the user is considered to have agreed to all provisions of these terms and conditions.

2. Eligibility and Age Requirement

To be eligible to use wk44's services, users must meet the following conditions:

• Must be at least 21 years of age.
• Must be capable of managing an account independently and of their own free will.
• All information provided in the account must be true, accurate and up to date.
• No individual may hold more than one account.
• A user may not manage an account on behalf of any third party.

wk44 may request identity documents or other proof at any time for age verification. wk44 reserves the right to suspend withdrawals until verification is complete.

3. Account Registration and KYC

When registering with wk44, users must provide accurate personal information. Providing false information may result in account termination and the balance may be forfeited.

3.1 KYC Verification

wk44 may request the following documents as part of the KYC process:

• Scanned copy of National Identity Card (NID) or passport.
• Utility bill or bank statement issued within the last 3 months as proof of address.
• Proof of ownership of the payment method used.

Verification is aimed to be completed within 72 hours of submitting KYC documents. Withdrawal requests may be on hold during the verification process.

3.2 Account Security

It is the user's own responsibility to keep their account password and login details confidential. If any unauthorised third party accesses the account, wk44's support team must be notified immediately.

4. Deposits and Withdrawals

4.1 Deposits

bKash, Nagad, Rocket, Upay and bank transfer can be used to deposit funds into wk44. The minimum deposit amount for each method is ৳500.

• The method used to deposit funds into an account must match the method used for withdrawals — this is part of anti-money laundering measures.
• The payment method used for depositing must belong to the user themselves; use of third-party accounts is not permitted.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take 15 minutes to 2 hours to process. In special cases or where additional verification is required, this may be delayed.

• The account must be fully verified before a withdrawal can be made.
• If there is an active bonus, the associated wagering requirement must be fulfilled before withdrawing.
• wk44 reserves the right to hold withdrawals and conduct an investigation if fraud is suspected.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

A 100% match bonus up to ৳8,000 is available on the first deposit at wk44. The wagering requirement for this bonus is 20 times (20x).

5.2 General Bonus Terms

• A bonus may only be claimed once. Attempting to claim bonuses through multiple accounts may result in account termination.
• A separate maximum bet limit may apply when wagering with bonus balance in any game.
• Certain games may be excluded from bonus wagering — separate terms apply to each offer.
• Any unused bonus balance will be cancelled upon expiry of the bonus.
• wk44 reserves the right to modify, suspend or cancel any promotion.

5.3 VIP Program

You can progress through wk44's 5-tier VIP program through regular play:

• Bronze — Weekly cashback up to 0.3%.
• Silver — Weekly cashback up to 0.6%.
• Gold — Weekly cashback up to 0.9%.
• Platinum — Weekly cashback up to 1.2%.
• Diamond — Weekly cashback up to 1.5%.

VIP benefits may be subject to change at wk44's discretion. Consistent and active play history is taken into account when awarding VIP membership.

6. Fair Play and Data Security

wk44 uses SSL encryption and industry-standard security measures to ensure a safe and fair environment. All games and betting processes conducted on our platform follow fair play principles.

• Game outcomes are determined through Random Number Generator (RNG) technology.
• Users' financial information is transmitted through encrypted channels.
• If any system error causes an unexpected result or payment, wk44 reserves the right to correct it.

7. Prohibited Activities

The following activities are strictly prohibited and may result in immediate account termination and balance forfeiture:

• Obtaining bonuses through fraudulent means or misusing bonuses.
• Creating multiple accounts ("multi-accounting").
• Using stolen or unauthorised payment methods.
• Playing games using software bots, scripts or automation tools.
• Deliberately exploiting technical errors on the platform.
• Transferring funds to third-party accounts or attempting money laundering.
• Colluding with other users during play.

wk44 may conduct investigations into suspicious activity and, where necessary, notify the relevant authorities.

8. Account Closure and Suspension

8.1 Closure by wk44

wk44 reserves the right to temporarily or permanently close any account in the following circumstances:

• Breach of terms and conditions.
• Providing false information or identity fraud.
• Long-term inactive account (no transactions for 12 consecutive months).
• Regulatory or legal directives.

8.2 Closure by the User

Any user may voluntarily close their account by contacting the support team. Available balance should be withdrawn before the account is closed.

9. Responsible Gaming

wk44 is committed to maintaining a healthy and responsible gaming environment. We believe that online gaming is a form of entertainment — not a source of income.

• Users can set daily / weekly / monthly deposit limits on their own account.
• Contact the support team to activate the Self-Exclusion feature.
• A Cool-Off period option is also available.

For more information, please read our Responsible Gaming page.

10. Privacy and Data Protection

wk44 places the highest importance on protecting users' personal information. Please visit our Privacy Policy page for details on how we collect, use and protect data.

• All personal information, including KYC documents, is stored securely.
• Personal information is not shared with third parties, except where legally required.
• Users' transaction data is recorded as part of security measures.

11. Intellectual Property

All content on the wk44 platform — logos, designs, software, text, graphics and other elements — is the intellectual property of wk44 or the relevant game providers.

• Copying, reproducing or distributing any content from the platform without wk44's written permission is prohibited.
• Users may only use the platform for personal, non-commercial purposes.

12. Limitation of Liability

wk44 is not responsible for the following:

• The outcome of any game or bet due to a user's internet disconnection.
• Cybersecurity breaches caused by third parties.
• Temporary service interruptions resulting from unexpected technical errors or server disruptions.
• Direct or indirect financial loss resulting from a loss in any game.

In the case of any dispute or claim, wk44's liability shall not exceed the most recent balance available in the user's account.

13. Changes to Terms and Conditions

wk44 reserves the right to modify these terms and conditions at any time. In the case of significant changes, registered users will be notified in advance via email.

• Continued use of the platform after any changes will be considered acceptance of the revised terms and conditions.
• The date on which the new terms and conditions take effect will always be stated at the top of this page.
• If a user does not agree to the changes, they may close their account.

14. Contact and Support

If you have any questions or need clarification regarding these terms and conditions, please contact us:

• Live Chat: 24/7 support in Bengali.
• Email: [email protected]

Our support team is ready to assist you in Bengali 7 days a week, 24 hours a day.