wk44 Privacy Policy

Definitions and Applicability

This privacy policy ("Policy") applies to the wk44 platform ("we", "our", "wk44") and its users ("you", "user"). When you use the wk44 website, mobile version, or any of our services, you are considered to have accepted the terms of this policy.

"Personal information" means any information that can directly or indirectly identify a person — such as name, email address, mobile number, date of birth, transaction history, and IP address.

This policy serves as a complement to our Terms and Conditions and both documents should be read together.

What Information We Collect

During registration and use of wk44 services, we may collect the following types of information:

• Identity information: Full name, date of birth, national ID or passport number.
• Contact information: Email address, mobile number, and residential address.
• Financial information: bKash, Nagad, Rocket, or Upay account numbers, bank account details, deposit and withdrawal history.
• Transaction history: Betting and gaming activity, win and loss records, bonus usage history.
• Technical information: IP address, device type, browser information, login time and location.
• Cookie and tracking data: Website usage patterns, preferred game categories, session duration.

We only collect information that is necessary for the proper operation of our services and essential for meeting legal obligations.

How We Collect Information

We collect your information through various methods:

• Direct provision: You provide information directly during registration, login, deposits, and withdrawals.
• Automatic collection: Our servers automatically record technical information when you visit the website.
• Cookies and similar technologies: Cookies are used to improve your experience and analyze site performance.
• Third-party verification: Where necessary for identity and age verification, we may seek assistance from trusted third parties.

Purpose of Using Information

We use the collected information for the following purposes:

• To create, verify, and manage accounts.
• To process deposits, withdrawals, and transactions.
• To confirm age verification (to comply with the 21+ rule).
• To provide customer support — via live chat and email.
• To prevent fraud, money laundering, and unauthorized activity.
• To send personalized bonus and promotional offers (with your consent).
• To improve our service quality and develop new features.
• To meet legal and regulatory obligations.
• To run responsible gaming programs.

Data Storage and Security

We store your personal information on secure servers. All data is transmitted and stored using 256-bit SSL encryption technology. We apply the following security measures:

• Firewall and anti-intrusion systems.
• Regular security audits and penetration testing.
• Restricted staff access controls — only authorized staff can view your information.
• Two-Factor Authentication technology.

Even after your account is closed, we retain necessary information for a defined period in accordance with legal requirements.

Sharing Information with Third Parties

wk44 never sells your personal information. However, information may be shared in the following limited circumstances:

• Payment processors: To process bKash, Nagad, Rocket, Upay, and bank transfers.
• Identity verification services: To complete the KYC process.
• Legal authorities: When required by legal order or investigation.
• Technology service providers: Software partners engaged in operating the site — who are bound by strict confidentiality agreements.

All information shared with third parties is limited strictly to the specified purpose and they are required to comply with our privacy standards.

Cookie Policy

wk44 uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser. The types of cookies we use:

• Essential cookies: Required for login sessions and core site functionality.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: For analyzing and improving site usage.

You can control or disable cookies in your browser settings, but disabling certain cookies may limit site functionality.

Your Rights Over Personal Information

As a wk44 user, you have the following rights over your personal information:

• Right of access: You can request a copy of the information we hold about you.
• Right to correction: You can ask us to correct inaccurate or incomplete information.
• Right to deletion: In certain circumstances, you can request that your information be deleted.
• Right to restrict processing: In some cases, you can ask us to limit how your information is used.
• Right to object: You can request at any time to stop receiving marketing communications.
• Right to data portability: You can request your information in a structured, machine-readable format.

To exercise these rights, contact our support team by email at [email protected] or reach us via 24/7 live chat. We will process your request in a timely manner.

Protection of Minors' Information

wk44 is a platform strictly prohibited for anyone under 21 years of age. We do not knowingly collect information from any minor. We verify age during registration, and if any account is suspected to belong to a minor, that account is immediately suspended and all associated information is deleted.

To learn more about responsible gaming, visit our Responsible Gaming page.

Marketing Communications and Consent

Based on your consent, we may send you information about bonus offers, promotions, and updates. You can easily unsubscribe from every marketing message.

You can stop marketing communications at any time through your account settings or by contacting us directly. However, account-related transaction messages and security alerts cannot be turned off, as they are essential for the security of your account.

Third-Party Links

The wk44 platform may occasionally contain links to third-party services — such as payment gateways. These third parties have their own privacy policies over which we have no control. We recommend that you read their privacy policies before using those services.

Steps in Case of a Data Breach

If a data breach occurs, we will take immediate action and notify affected users as quickly as possible. Our security team monitors around the clock and is ready to address any suspicious activity immediately.

Changes to the Privacy Policy

We may update this privacy policy from time to time. Before any significant change, we will notify you by email or through the platform. The "last updated date" at the top of the policy will always be displayed.

Continued use of wk44 after any changes will be considered acceptance of the updated policy. We therefore recommend that you review this policy regularly.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Support is available in Bengali 24 hours a day, 7 days a week.

We take your requests seriously and aim to respond as quickly as possible. Protecting your privacy is our top priority.